Milestone Messages
A plain-English summary of our Rental Agreement, so you know exactly what you are signing up for before you book.
Read this first: this page is a summary, not the contract. Every booking is made on a written Rental Agreement that you sign, and that signed agreement is the binding document. If anything on this page differs from it, the signed Rental Agreement governs. We have worked to keep the two in step — every figure and deadline below is taken straight from it — but please read the agreement itself, and email milestonemsg@gmail.com with any question before you sign.
Last updated: 11 September 2026
Milestone Messages is a sole proprietorship. It is not an LLC or a corporation. On this page, “we” and “us” mean Milestone Messages, and “you” means the person or couple renting — the renter, in the agreement.
Package prices are The Basic $450, The Headliner $1,000, and The VIP $1,500. The 4K video add-on is $200 and is already included in The VIP.
If your package includes a custom neon sign, you supply the exact text and we set it as given — we are not responsible for spelling, capitalisation, or punctuation supplied to us. Sign text is final 30 days before the event. A later change, or a reproduction needed because of an error in the text supplied, is billed at $75.00.
We will never send you revised payment instructions by email. If you receive an email that appears to come from us asking you to pay somewhere new, do not send anything. Call us first on (845) 262-0516 and confirm by voice.
Cancellations must be sent in writing, by email. The deposit is non-refundable in all cases. Beyond the deposit, what is owed depends on when we receive your written notice:
You may change your date once at no charge, with at least 30 days’ written notice and subject to our availability on the new date.
We would rather be straight with you than surprise you later: weather, a change of venue, and other circumstances outside our control do not waive the terms above. If plans start to wobble, tell us early — the more notice we have, the more we can do.
We carry general liability insurance and will provide a certificate of insurance to your venue on request, at no charge.
To issue one we need the certificate holder name, their mailing address, and the coverage limits the venue requires, no later than 21 days before the event. Certificates take several business days to produce, so a late request may not be possible to fulfil. If your venue asks for a COI, send us their requirements as soon as you have them.
You are responsible for securing your venue’s approval for the booth — placement, load-in path, and any vendor requirements they impose. The venue needs to provide:
Load-in and load-out windows are set by the venue, not by us. Please confirm both with them no later than 14 days before the event, and let us know what they are.
We are not responsible for delays or reduced live hours caused by late venue access, restricted load-in, or other conditions outside our control, and live hours lost that way are not refunded. We will always do what we reasonably can on the day to make the time back.
The booth, phone, signage, carpet, and ropes remain our property throughout. You are responsible for the equipment from delivery and setup until teardown and removal — including damage caused by guests, third parties, other vendors, or venue conditions.
The equipment is rented “AS-IS”. There are no implied warranties of merchantability or fitness for a particular purpose, pursuant to New York UCC Article 2A.
Uninterrupted operation is not guaranteed, and there is no refund or price adjustment for interruptions from causes outside our direct control — venue power outages, layout restrictions imposed by the venue, accidental interference by guests or third parties, or adverse weather such as rain, wind, or extreme temperatures at an outdoor or partly outdoor setup.
If there is a total and verifiable mechanical or software failure inherent to the equipment that completely prevents it operating during your event, our liability is strictly limited to a refund of up to 50% of the base rental fee, excluding travel fees.
We are not liable for a failure to perform caused by circumstances beyond our reasonable control, including acts of nature, venue closure, or public health emergencies.
All guest recordings are delivered digitally by download link within 14 days after the event.
We keep them for 90 days after delivery, and then delete them. That window exists so files can be re-sent if something goes wrong at your end. Please download and back up your files within those 90 days — once they are deleted, they are gone.
We may use photographs of our setup for promotional purposes. We will not publish guest recordings without your written permission. The Privacy Policy explains how recordings are handled and how a guest can ask for a message to be removed.
You agree to indemnify and hold harmless Milestone Messages from claims, damages, and expenses arising out of the use of the equipment by you, your guests, or the venue during the rental period — except to the extent they are caused by our gross negligence or wilful misconduct.
Our total liability under the agreement will not exceed the total rental fee paid.
We cover New York City, Long Island, Westchester, Rockland, the Hudson Valley, and Northern New Jersey. Ask us about anywhere else and we will tell you honestly whether we can do it well.
The agreement is governed by the laws of the State of New York, including New York UCC Article 2A where it applies. Any dispute is resolved in the courts of Nassau County, New York.
The signed Rental Agreement is the entire agreement between us and replaces all prior discussions. Changes to it are valid only in writing signed by both of us. If any provision turns out to be unenforceable, the rest stay in effect. Electronic and scanned signatures are binding.
We may update this summary. Doing so does not change a booking already made: the terms that apply to your event are the ones in the Rental Agreement you signed.
Milestone Messages
Email: milestonemsg@gmail.com
Phone: (845) 262-0516
Mailing address: 1188 Willis Ave. #516, Albertson, NY 11507